Tuesday, February 19, 2019
M3- How Sales Techniques and Good Customer Service Have Evolved in the Organization
M3- how sales techniques and full client work give evolved in the organization Sales techniques and cracking node helping have changed so much that customers are acquire the right support they need with the harvest-time. In the last few years, Currys did non train its module to a high level of standard simply now it is expected that when a customer directly goes into a store, the staff will do their best to deliver good customer service using noesis of what they already know about the produce. Product knowledge is some essential in customer service as customers may need to know how a output will benefit them and the features it has.Signage above each section is a valuable sales technique employ by Currys which directs the customer to where the product is placed. Not only is this a elemental method but ensures that customers are able to find the right product in the most convenient way. This particular strategy of Currys was recently invented and it has been an gain to customer service now on from the previous years. Some rising features have been provided at Currys interchangeable the Playtables and improved merchandising for example, which gets customers into trying the product and help them make informed choices about what tends to be worth buying.If customers would like to get in touch with a member of staff and demonstrate the complaints they may have, the Currys team of colleagues are its best in dealing with problems brilliantly. Before, the automated System was not beneficial to customers as they had to leave a centre and took time for them to respond quickly, so what Currys tends to do now is they recruit a set of colleagues and train them to use a service where responsibility is interpreted for the customers issue and they try to resolve the problem quickly. impairment promise helps Currys to distinguish itself from their competitors Comet, John Lewis, Argos, Staples, and Tesco. Other stores may have the same product, but Cu rrys offer a 10% discount on their competitors price. Their tactic is to ensure what sort of prices different competitors may have and come up with the most unbeatable value to offer their customers with.However, whilst in the last several years customers had not been given an option of price promise, now Currys is under pressure from online retailers so they have to make sure the cheapest products are provided online for the customers. Currys tend to install and repair the products which are at sea or damaged and as far as I have seen from the customers side of the view through their complaints on the online canvass it seems that there are both positive and negative remarks from customer towards their customer service.One says that they had waited for a replacement of the product but the team told the customer that the part will not be in until 28 days. Whilst others archetype the customer service was impressive with helpful staff to assist you with anything with the product it self. However, the team of colleagues may use the information provided by customers on the online criticism and make efficient improvements to the way sales techniques and good customer service was delivered in the last couple of years.